Top FAQs

You can track your order at:

https://cutesycup.aftership.com

Please allow at least 24-36 hours for the status to change after placing the order. If the status is not changed for a long time, you can always mail us at care@cutesycup.com and we will get back to you right away.

We understand that you may have a change of heart after placing the order.

You can cancel your order as long as the status is "Placed". If the order status is "Processing", write an email to care@cutsycup.com, and we will take care of it.

If the order status is "Shipped", you cannot cancel the order.

There are various ways of obtaining the promo/discount codes. 
• Every first time user gets a flat 10% discount on their order. Use CUTESYNEW as the code during payment, while checking out.
• By showcasing your love for our products on Facebook & Instagram, you may receive an additional 10% discount. Just make sure you tag us #cutesycup in your post.
• By becoming a brand ambassador and promoting our products on the web, Email us at sales@cutesycup.com for more details

Shipping Policy

Yes. We offer worldwide shipping for all our orders.

Order processing time is the taken taken for us to prepare your order for shipping. This is typically 3-10 business days based on the product and its current order volume.

Delivery time is the time taken for the product after it is shipped from our warehouse till it is reaches your lovely home. This varies based on your exact destination and shipping methods & varies from 5-10 business days.

Delivery is free for all orders above 40$.

For orders below 40$, standard delivery fee of 10$ will be applicable.

Cutesy Cup does not have any control over these charges, and you may have to check with your local customs office for exact charges.

If you are lucky, your package might just slip past the custom duty, but if charged you are liable to pay the charges as per your local law & regulations. Cutesy Cup will not bear any charges related to custom duty.

In any case, if the order has not been shipped for more than 14 days, you are eligible for a complete refund. Just email us at care@cutesycup.com and we will take care of the rest.

This is a rare possibility, but if it does happen, reach out on care@cutesycup.com and we will get back to you immediately.

Returns Policy

Any return must be made within 14 days of receiving the product.

Any product which is damaged/defective or does not adhere to our quality guidelines can be returned.

Please follow below guidelines carefully for easy returns without any hassles.

A. Send an email to care@cutesycup.com with the below details.
• Order number
• Name of the products to be returned
• Reason for return 
• Photos of the product (For reference)

B. Our customer associate will check all the details and reply to your email within 24 hours, and if approved, with a RIN (Return Identifying Number). 
C. Kindly print the mail received with RIN and put inside the package when you ship it.
D. Please ship the package to the address mentioned in the email and send us the tracking number after you have shipped the product.
E. Once we receive the package, you will receive the refund in 3-4 business days.

Please note that all returned products should be unused (Not worn/washed/altered) and sent strictly according to the above guidelines. You will bear the complete cost of returning the package.

Basics – Who, How & What?

We are one of the largest online retailers for Kids & Baby fashion. We hand pick and source the most trending fashion products which are viral on social media. Our proprietary algorithm also helps us in identifying and getting the best rates from trusted manufacturers.

Since we are eliminating the middlemen and source directly from the manufacturer, our products are guaranteed to have the best price across the web. We also run Daily deals & Flash sales on our site at specific timings. Make sure you join our newsletter to get the latest news about us.

As simple as Add to Cart + Checkout + Payment = Joy.

Keep browsing our vast collections or just follow our product suggestions (better for our regular customers). Add your favourite products to the cart by selecting the required size and quantity. After you are done with shopping, just click Checkout and you will be taken to the Delivery & Payments page, keep following the prompts to complete your payment.

We have a detailed size chart on all our product pages. Also, different brands have different size chart, so make sure you select the correct size for all your products.

We accept all major credit & debit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal.

You will receive a confirmation at your registered email address within 30 minutes of your placing order.

This is a rare possibility, but you can always reach out to us on care@cutesycup.com with your order number and we will get back to you immediately.

Technical

Click on the top right hand section of the homepage (next to the shopping cart icon). You will see the option to change it according to your preferred currency.

Wishlist is just like your shopping list. Products which you like but want to buy later can be saved to your wishlist by just clicking on the “Add to Wishlist” button. You can easily add products from your wishlist to your cart when you want purchase them.

We do not store any payment information in our system. We take privacy seriously and hence always use the best of technologies to ensure the security of your private payment information. Our payment gateway partner use Industry Standard Secure Sockets Layer (SSL) Technology and also follow PCI DSS 3.0 standards of compliance. All the information is stored only on secure computers assuring you of 100% secure ordering.

We store any data you provide while purchasing products, like Name, Address, when writing a review, etc. Apart from this, we also store some automatic date using Cookies. For more details on our Privacy Policy, please check  

here

Contact Us

Mail us at care@cutesycup.com or  Contact Us

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